Privacy Policy

Effective Date: October 2026 • Domain: en.noveliabooks.com

At NoveliaBooks ("we," "our," or "us"), your privacy is of the utmost importance. This Privacy Policy details how we collect, use, disclose, and protect your information when you visit en.noveliabooks.com and access our digital reader web application and romance catalog (collectively, the "Services").

By accessing or using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.

1. Information We Collect

We collect information in the following ways:

• Information You Provide Voluntarily: When you complete our trope quiz, create an account, purchase access, or contact customer support, you provide personal information such as your name, email address, password, reading preferences, and communication history.
• Payment & Transaction Information: All checkout transactions are processed directly by authorized third-party PCI-DSS compliant payment gateways (such as Hotmart). We do not store, process, or view full credit/debit card numbers or sensitive financial credentials on our servers.
• Technical & Reading Activity: We automatically collect information when you navigate our platform, including your device type, operating system, browser type, IP address, reading progress, bookmark timestamps, and referring URLs.
• Cookies & Tracking Identifiers: We utilize essential, analytical, and marketing cookies (such as Meta Pixel and UTM tracking tools) to deliver a seamless reader experience, track advertising campaign effectiveness, and prevent fraudulent access.

2. How We Use Your Information

We use the data collected for purposes including:

• Provisioning lifetime reader credentials and delivering unlimited access to completed novels and audiobooks.
• Syncing reading progress and chapter bookmarks across your smartphone, tablet, and desktop devices.
• Authenticating subscriber logins and providing password recovery via one-time passcodes (OTP).
• Processing customer service tickets, book recommendations, and inquiries via support@noveliabooks.com.
• Detecting, preventing, and addressing fraud, abuse, unauthorized account sharing, and technical bugs.
• Measuring ad campaign performance and optimizing user experience on en.noveliabooks.com.

3. Information Sharing and Disclosure

We may share your data only under strict compliance with the following:

• Trusted Service Providers: Specialized infrastructure partners that enable our service, including database hosting (Supabase), secure content delivery (Cloudflare), payment gateways (Hotmart), and automated transactional email services (EmailJS).
• Legal & Protection Obligations: When required by enforceable law, subpoena, or government regulation, or to protect the safety, rights, and property of NoveliaBooks, our readers, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, customer information may be transferred as a business asset under confidential terms.

4. Data Retention & Security

We implement industry-standard 256-bit SSL encryption, secure tokens, and hashed credentials to protect your personal data from unauthorized access, alteration, or disclosure. We retain your reading profile and access credentials for as long as your lifetime account remains active or as required to meet legal obligations.

5. Your Privacy Rights (GDPR, CCPA & US State Laws)

Depending on your jurisdiction (including the European Union, the United Kingdom, California, and other US states), you have legal rights regarding your personal information, including:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete details.
• Right to Erasure ("Right to be Forgotten"): Request complete deletion of your account and personal records.
• Right to Opt-Out: Opt out of non-essential marketing communications at any time.

To exercise any of these rights, contact us at support@noveliabooks.com.

6. Third-Party Links & External Platforms

Our website may contain links to external checkout portals, social media channels, or partner services. We are not responsible for the privacy policies or content of those independent third-party websites. We encourage you to review their policies upon visiting.

7. Children's Online Privacy Protection (COPPA)

Our platform contains mature romance content and is strictly intended for individuals who are at least 18 years old (or the legal age of majority in your jurisdiction). We do not knowingly collect personal information from individuals under the age of 18.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory updates. Any modifications will be posted directly to this page with an updated "Effective Date."